How Fastener Dimensions Uses Soff to Double Quote Throughput

About Fastener Dimensions

Founded in 1988 in Ozone Park, New York, Fastener Dimensions is a manufacturer and distributor of high-strength, close-tolerance aerospace fasteners. Now based in South Jersey, the company serves some of the biggest names in aerospace like Blue Origin, Bell Helicopter, and Sikorsky among them.

Under President David Hinkle's leadership, Fastener Dimensions grew from a $5 million company to nearly $20 million in annual bookings. Their competitive edge? Stocking the hard-to-find items nobody else carries, and offering customers the best of both worlds: manufacturer pricing with distributor-level service.

The Challenge

Fastener Dimensions was drowning in quotes. With 1,500 RFQs coming in every week, the team faced a constant battle: how do you prioritize? How do you make sure your best customers get answered first?

David explained: "The amount of quotes that come through this company, we're averaging 1,500 offers a week. How do you manage that? How do you manage your time? How do you manage the priority customers versus the non-priority customers. It's very difficult."

The problem went deeper than volume. When customers CC'd multiple people at the company, the same RFQ might get quoted two or three times but at different prices. There was no single source of truth, no way to track what was going out, and no system to ensure the right customers got attention first.

With 10 people involved in quoting across inside sales, outside sales, and CSRs, the process was fragmented and impossible to scale.

The Solution

Fastener Dimensions partnered with Soff to build a customizable, AI-powered quoting system tailored to their business.

As David put it, "When Soff came on board and approached us to build a customizable quoting system that's powered with AI, just the idea of it was mind-boggling."

The system reads incoming emails, identifies the account type, and automatically routes quotes based on customer priority. High-value customers get their offers first. Everyone else follows.

"It's reading the emails and separating them based on account type, and it's allowing us to prioritize our good customers so that way they get their offer first, and then everybody else will get their offer after once the good customers are taken care of."

Beyond prioritization, Soff funnels everything into one place, eliminating the duplicate quotes and confusion that came from multiple team members working the same RFQ.

The Results

Quote throughput doubled. The team now pushes out twice the volume of quotes they did before Soff, without adding headcount.

"We're able to do double the output of quotes that we were doing without Soff. So it has increased our throughput double."

But for David, the real win is what happens when he's not working.

"The system is doing so much work in the background when I'm sleeping. It's like having an assistant that works 24 hours a day, seven days a week."

The team now has visibility into win rates, quote volume by rep, and how much they're quoting versus winning—data that was impossible to track before.

Conclusion

By adopting Soff, Fastener Dimensions turned a manual, high-volume quoting operation into an automated system that works around the clock.

For a company processing 1,500 quotes a week, that's not just efficiency, it's a competitive advantage.

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