How Cyclone Bolt Improved Their Quote Response Time With Soff

About Cyclone

Founded in Houston in 2016, Cyclone Bolt manufactures fasteners for the oil & gas, refining, and fabrication industries. What started as a small bolt house in a 5,000 sq. ft. facility, has grown into a fast-moving manufacturer serving over 900 customers across the United States. Cyclone’s competitive edge has always been speed: getting quotes out quickly and delivering material same-day when refineries and fabricators need it most.

The Challenge

Cyclone’s quoting process was labor heavy. Endless clerical emails bounced back and forth between customers, engineering, and procurement, creating bottlenecks that slowed down responses.

CEO Josh explained: “All these fact-finding clerical type emails are bouncing back and forth and wasting time. There’s a lot of lag between when that person sends that quote versus when we give them a price and a lead time.”

The problem was more than just delays. Leadership couldn’t really see what the sales team was working on. For years, they had to just take a rep’s word when they said they were busy. There was no data to check how many quotes were going out or how long they were taking. That lack of clarity made it hard to know where time was being spent or if the right jobs were getting priority.

The Solution

Cyclone started using Soff, a tool that works like Outlook but for quoting. Instead of going through emails or managing multiple spreadsheets, everything the team needs is now in one place. Quotes, customer details, and follow-ups are easy to find and track, which cut out the wasted back-and-forth.

As Josh mentioned, “Soff has been an equalizer. The solution to fully automate our quoting process.”

For the sales team, this means they can answer customers faster.

For leaders, it means they can finally see what’s going on, how many quotes are going out, how long they take, and which customers need attention. With this clarity, Cyclone can understand its customers better and stay more competitive by moving faster and focusing on the right deals.

The Results

Quote response times were cut significantly, allowing the team to get back to customers faster and win more deals.

Sales reps could focus more on customers instead of clerical work, while management gained a true picture of activity across the team.

As Josh explained,

”Soff helped us quote faster. Time equals money. And if we can be faster with our time, it’s going to transpire to more money, which is going to transpire to higher commissions for our sales team.”

Conclusion

By adopting Soff, Cyclone Bolt transformed a manual, trust-based system into a data-driven growth engine.

For Cyclone, this is just the beginning.